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shipping policy

Shipping costs and delivery times
The details of the different shipping costs can be consulted here. Shipping costs are free from 400 Euros, except shipments to the Canary Islands. Changes and returns will be free, as indicated in these General Conditions of Sale on our website.
Delivery terms:
Spain - Peninsula 48 hours
Spain - Balearic Islands 72 hours
Spain - Ceuta and Melilla 72 hours
Spain - Canary Islands 5 - 7 days
Shipping costs:
Spain - Peninsula €6.25
Spain - Balearic Islands €6.25
Spain - Ceuta and Melilla €6.25
Spain - Canary Islands €6.25
Transportation costs and delivery times
The products are delivered to the address indicated by the buyer in the order form and only to the geographical destinations specified in the delivery forms.
All products are shipped in perfect condition. The customer must notify the logistics company (or courier) of the slightest trace of impact (holes, crush marks, etc.) on the package, and, when appropriate, must reject the package if he considers it so. An identical product will be shipped free of charge after appropriate checks.
As with any shipment, it is possible to experience a delay or the product may be lost. In such a case, the logistics company will be contacted to initiate an investigation. Every effort will be made, for as long as necessary, to find the package.
For our part, we decline any responsibility for delivery times caused by the logistics company, especially in the event of loss of products, weather or strikes, always within the terms previously informed in our section Expenses and shipping methods .
Delivery times begin to be activated once the logistics department starts the preparation process.
In the case of B2B clients (authorized points of sale) the terms indicated in the agreed commercial conditions will be maintained.
Summary Delivery time and deliveries with damage:
The delivery time of each item will depend on its availability and this is indicated in the product file. The delivery time also depends on the payment method that you select when placing the order.
From that moment the order will be processed and shipped. In any case, the order must be executed no later than within 30 days from the day following the day on which you made the payment. The delivery period will begin at 4:00 a.m. after the order is placed, except Saturdays, Sundays and holidays.
In the event that the product arrives in defective or deteriorated conditions generally derived from transport, it will be exchanged for the same product in perfect condition without any additional charge.In this sense, if you notify us of the incident before 24 hours after receipt of the order or write down on the carrier's delivery note the damage that has been detected in the delivery of your order, for example, wet package, open package or unsealed, damaged package, open plastic, etc., the insurance broker will be directly responsible for the damage caused and the handling of the incident will be shorter.
IMPORTANT: You must inform us within 24 hours of delivery of the product of deterioration, breakage of the shipment due to causes caused by transport by email to btl@grauvell.com, telephone contact or WhatsApp +34 620 573 006 within this period and also to the transport company used for delivery. Outside this period, the mediator insurance will not be responsible for the damage caused by it. Please inspect the product the same day of delivery to avoid complications in a possible claim.
Information related to customs procedures.
Orders destined for the Canary Islands, Ceuta and Melilla and Andorra carry some local customs procedures.
DUA.
The DUA is a document used to comply with customs formalities such as export, import or transit. It serves as the basis for the consequent income statement and constitutes an information support on the merchandise, its origin, value, taxes, etc. The DUA fee is applied on each shipment (not on each product).
·     Costs of customs procedures
Grauvell handles the customs process. Grauvell takes care of the import DUA and the export DUA. The buyer will receive the merchandise at his address, without any other procedure and at no additional cost to the amounts paid at the time of purchase, since all indirect taxes (IGIC, IPSI, etc...) are included in the order.
info grauvell
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